Drift Innovation Customer Service

I am seriously impressed by Drift Innovation!

I purchased an older Drift HD 170 stealth digital video camera a year ago from one of the retailers.  The camera worked well for several months and then started having a focus problem.  At times, it seemed like it wasn’t too bad – just not sharp.  This eventually degraded to a point that I didn’t even bother trying to use it as the focus was so bad.

I read the forums which indicated it was likely due to a scratched lens cover.  I polished mine. No change, still terrible quality video.

I read the forums and found that I could replace the lens cover.  I did so with a $25.00 part from Rage Cameras. No change, still terrible quality video.

After several months, I contacted Drift Innovation technical support directly.  The person that responded was SUPER nice.

I shipped the camera to them for evaluation. They confirmed the problem, noted that the camera was actually past the one year warranty period, and asked if it was ok if they sent me a new – CURRENT MODEL – camera!  All the while being very nice and communicating regularly.

I received the new camera and sure enough!  It is the latest/greatest model and records fantastic video!  In fact, even the packaging of this camera is cool!  Somebody was really using their head.

Thank you Drift Innovation!!  I am one very happy customer!

By the way, I know I’ve mentioned it before but will do so again… The Drift HD camera is a really cool camera.  It allows the body to be mounted at any angle the lens to be rotated to level (or whatever angle you want).  This makes mounting it really easy!